How Do Our Valued Clinicians Spend Their Day?

Simple answer: “Physicians spend almost twice as much time each day typing on computers and filling out paperwork as they do seeing patients”.  Alarming!  (reference below)

Within the same week this research was completed and the article was published in the Annals of Internal Medicine, Cleveland Clinic published an article “Doctoring Requires Developing Relationships with People”, citing the research of Dr. Cynthia Kubu.  There’s a definite connection! 

In the last three years, I’ve been a patient and patient advocate far more often than I ever expected.  If you’ve been a patient or an advocate for a family member in recent years, you’ll agree that our physicians on whom we depend for diagnosis and treatment are far too focused on computers and paperwork, rather than patient care and interaction.  Many of them, too, are frustrated as they’re forced into a paradigm that does not play to their gifts, training, or experience.  I, as their patient, sense that frustration like never before. 

Opti-Script partners with healthcare organizations that value patient-centered care and allow their providers to choose the workflow that best facilitates their strengths, allowing them to tend to the patient and leave the paperwork (or at least a large portion of it) to well-trained documentation professionals.  That’s a win for both sides! 

Personally, I’ve received care at one of the top medical organizations in the country (Mayo Clinic), and their patient-centeredness is evident in every aspect of their exceptional workflow and service delivery.  (May they never change!!!)  Recently I received care closer to home, and all I can say is there’s no comparison.  Patient-centeredness takes many forms, all of which are important.  Because I’m a healthcare documentation professional, I see the medical record as a clear indicator of the quality of care provided.  Even in the documentation available to me on the portal, there is no comparison.  My confidence level in the institution, its providers, and the care provided is significantly impacted by reading either a jumbled-up, incoherent document that really communicates nothing versus a dictated/transcribed note that details specifics necessary for diagnosis and ongoing treatment.   Which provider will I see, even though the distance and cost is significantly greater?  That’s a no- brainer! 

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