Opti-Script maintains 98% quality assurance on all of its documents by hiring experienced transcriptionists and providing them with the necessary tools to achieve the highest quality standards. The section below outlines our Commitment to Quality as it is stated in our service agreement:

Report quality standards criteria include the following: (1) Medical error, i.e. medication, (2) text omitted, i.e., word(s) dictated but not transcribed, (3) missing or incorrect patient identification, (4) spelling, medical and nonmedical words, (5) punctuation, grammar, or syntax error. *A sample Quality Analysis Sheet is attached. Reference resources used for continuous quality improvement include The Gregg Reference Manual and The AAMT Book of Style. Our medical transcriptionists are trained to maintain consistent report content, i.e., transcribing medication dispensation utilizing t.i.d., b.i.d., mg, q8h, and so forth.

OSI shall provide Subscriber with a standardized abbreviation listing utilized for all Subscribers which follows American Association for Medical Transcription (AAMT) guidelines. The abbreviation list shall be appended to Subscriber’s current abbreviation list. OSI shall utilize abbreviations only when deemed appropriate. Abbreviations shall not be utilized in transcription of Diagnosis(es) and shall not be utilized in transcription of letters and/or memos.

OSI will initially perform quality analysis checks on all transcribed reports. Upon OSI determination that report quality is 98% or greater, quality checks will be performed on every fourth transcribed report. Periodic quality checks will be performed on 100% of reports to assure that the accuracy rate is maintained at 98% or greater.

Transcribed medical report(s) with three or more typographical or spelling error(s) per report will be corrected by OSI and provided to the Subscriber at no additional charge.